AFTER READING THIS TRUE STORY YOU WILL WANT TO AVOID FRESH STORE BUILDER, TRUST ME!
My name is Emir and I created this website for one simple reason only. I want to warn others who are thinking about flushing their money down the toilet by purchasing Fresh Store Builder. This is a REAL review; not one of those bullshit sites where they only want you to purchase through their bogus “review” page so they make an affiliate commission!
Carey tried to silence me. It didn’t work.
Dear Potential Fresh Store Builder Customer,
First and foremost let me start off by saying…
STAY AWAY FROM FRESH STORE BUILDER!
After seeing this product created by Carey Baird several times in the past I finally decided to give it a try. Wow, what a mistake! About the only thing that was easy was downloading the product. After that, the issues started popping up one after another, but we will get to that in a minute.
This product has a very flashy, well-put-together sales page that Carey probably paid a good deal to have created. This was most likely done by Barbara House who is one of his developers and also a helpdesk “technician” (stay tuned I will have more on this deadbeat in a minute). Fresh Store Builder is advertised as “Easy, profitable, automated and hassle free Amazon stores” – what a joke.
Fortunately for me I have an IT degree and work in the IT field so I am pretty tech-savvy, however if you are someone with little technical ability you will be in for one hell of a ride. The forum and Facebook group are littered with people having issues with their Amazon API keys and registering these with Fresh Store Builder.
The so called “guides” are very thin, stale and completely outdated because they were made for FSB versions 2 and 3. Many links provided in these guides are wrong (the webpages that they link to no longer exist) and so is the information that is given. The knowledge base that they will refer you to (just to get rid of you) are useless and have very little content in them. Make no mistake my friend, you WILL have to open helpdesk tickets which brings me to my next subject…
This is what you are greeted with when logging into the Fresh Store Builder dashboard. “Since 2010 my team and I have helped thousands of members like you create a great income online…” I very much doubt that Carey. The response times on tickets vary but it usually ALWAYS takes at least 24 hours and possibly 48 hours which is very frustrating when you run into one issue after another. Inside the lame FB group they blame this on the release of the new update, but after nearly 5 years shouldn’t have all the problems been sorted out, Carey??
The Knowledgebase – Pretty much useless except for the most very common questions.
The Private Forum – Is NOT the actual private forum. This link takes you to the general forum which does not have a lot of activity. You must pay to receive access to the actual private forum.
The Facebook Mastermind Group – The BLIND leading the BLIND pretty much sums up the FB group and Carey names it “Mastermind” to deceive you. If you get angry about Fresh Store Builder and start posting your complaints on the group page they will kick you out. They don’t like a squeaky wheel and this is exactly what they did to me – the page admins are a bunch of bums.
Helpdesk – Don’t waste your time with the above mentioned options and go straight for the helpdesk. The sooner you get your ticket in the sooner you will (hopefully) get a helpful response since response time is not fast. The tickets I opened were either responded to by someone named Nihad Mustific who did nothing to help me, or Barbara House who has a real chip on her shoulder. They do offer a live chat but it is ALWAYS offline because they don’t want to pay the extra money to outsource it.
I was blown away at the number of upsells they try to pull you into as were others in the FB group…
Automated Set Up – Of course taking advantage of the less technically savvy people in the group, Fresh Store Builder will offer to set everything up for you. Even if you take this route you will still have to handle creating your Amazon account and hunting all over the place for your API key.
Fresh Hosting – You will require your own domain and hosting for the software to work. I did not use this because I know how to purchase and configure my own domain, however after the terrible service I received from Barbara House and Carey Baird there is no way in hell I would trust this hosting. I am quite sure they just purchase from another hosting provider who also sets it all up for them – basically you are paying FSB to be the middle man! Do yourself a favor and purchase a domain and hosting with a legit provider like Godaddy or Hostgator. Both have incredible service and you will receive replies to your helpdesk tickets in hours… not 1 or 2 days like FSB!
Premium Membership – If you want ticket support in 24 hours or less you have to pay extra. I got the feeling that the support desk is not really fully staffed and only an illusion. I highly doubt you will always get a response within 24 hours especially if it is a more complex problem with the software. If you pay for premium you also get early access to new FSB versions, are your kidding me dude? Just another way to squeeze the last pennies out of the frustrated hopeless customer who needs a new version because the one they are using has issues.
Fresh SEO Enigma – After all the claims of a quick up and running Amazon store that is perfectly SEO optimized your gonna try and sell us a crumby “get traffic” CPA product Carey? What a dick. This is so unprofessional and has no place inside of the Fresh Store builder dashboard. The minute I saw this my high hopes were dropped down a few notches. How about you offer support or a legit forum with mods helping people to get more traffic? Oh wait you have to pay extra for that (see above) and I have my doubts about how good the “private” forum really is.
Themes and Addons – So if you don’t want the same generic store with the exact same SEO setup as all the other stores? Then get ready to shell out another $50 my friend. I decided to purchase the Medica template which is designed by Ramos Themes (billed by FSB though in PayPal). It definitely looked better than the stale template that is included with Fresh Store Builder, but I started running into issues and had to open tickets.
Barbara House responded by saying I will need to contact the developer and open a ticket with them. Great! That took another 24 hours and then I found out that the template I bought was designed for the old version of FSB! WTF? When purchasing the template it clearly says that all templates are fully tested before being released. What a bunch of bull shit! Barbara told me a new version would be released, but after asking the developer three times when to expect a new version with no response the answer was obvious – NOT ANYTIME SOON.
UPDATE: The developer (John) of Ramos Themes contacted me and left a comment below that all of you can read. In a nutshell, Carey Baird and Barbara House STOLE his theme from his Fresh Store Builder marketplace account, then locked him out of it so now they get to sell and profit from his rightful intellectual property! But seriously, don’t take my word for it. Read what he had to say and after you’ve read that, read what he had to say on another blog that once praised FSB, but has since reduced their opinion about carey and see that I’m not the only one labeling Carey and Barbara and the FSB staff as a “bunch of thieves”!
From this point on, every issue I had with FSB was immediately deflected by Barbara House as being a problem with the template. They really do treat you like you are stupid. Even after proving I had issues before changing templates my concerns were ignored. It was around this time that the thought of a Fresh Store Builder review was going to be in order so others could be warned.
HERE IS THE ONE THING THAT THEY DO NOT TELL YOU AND FINALLY CONVINCED ME THIS PRODUCT IS CRAP AND I NEEDED REFUND…
Fresh Store Builder CANNOT add all products from Amazon. I came across countless products that I thought would be perfect for my store only to find out FSB cannot and will not import them. When I opened a ticket with the helpdesk it was blamed on the Amazon API and that was it. Now I can fully understand a limitation caused by an API that you do not control but guess what? That’s not my damn problem! I paid for a product that can import all products from Amazon not just some. Here is the 100% uncut back-and-forth e-mails with Barbara who got real shitty when I put her on the spot about the script not always working, this is what led to me asking for a refund (please note that the text in red are only my thoughts and not part of the conversation). Barbara has a real reputation among FSB users unfortunate enough to have to deal with her of often being condescending with a real passive aggressive attitude.
As Nihad explained, this is in the Amazon Product API and has nothing to do with the FSB script. We can only work with what is provided in the API, and unfortunately that is not identical to what is available when you look at Amazon directly. There are many discussions about this up on the forums, so I’m going to again urge you to start using the forums to find answers to your questions. Closing this ticket as there is nothing to be resolved.
How the hell does it have nothing to do with the script??? You CLEARLY designed a script that cannot fully utilize the Amazon API you idiot. See how she starts getting an attitude about using the forum? The forum sucks, everytime I go in I see the exact same posts at the top as the day before because there is very little activity. They also do not have a forum dedicated to just FSB issues… kinda odd and convenient huh?
So what you are saying is that the script does not always work?
No Emir, that is not what I said.
The Amazon Product Advertising API is provided by Amazon. We utilize the API. We are not allowed to change the api, and Amazon decides what information is available in the API. If you have an actually issue, I’ll be happy to support you. However I have given you the information you required. Attempting to turn this into a failure in our script is a.) wrong and b.) unprofessional.
So now all of a sudden I am unprofessional because I think her answer is total crap and I am not afraid to say it! This is also around the time I found out I was KICKED OUT of the Fresh Store Builder Facebook group.
No wonder the forum has no real negative posts, because Carey has the mods delete them all haha, what a joke.
** I FINALLY WENT TO THE WARRIOR FORUM **
I FIGURED POSTING IN THE PRODUCT THREAD WOULD PROBABLY HELP GET ME AN ANSWER BECAUSE NOW HE HAS TO DO DAMAGE CONTROL… BOY WAS I MISTAKEN!
After finding the product thread and posting about how my refund was being ignored I found that my comment was deleted. I posted again and that comment was ALSO deleted! I was PM’d by a forum mod asking for proof that I purchased the product and even after providing the proof, Carey was STILL allowed to delete my comments! Of course my follow up replies to the mod were ignored and his forum name is LouiGeeinMD. Carey also sent me a PM claiming I was blackmailing him which is obviously bull shit because if it was truly blackmail I would have threatened him with leaving negative feedback which I had already done! What a clown. This would lead anyone with half a brain to assume that Carey has the forum mods in his pocket. This would ALSO explain why the product really has no negative feedback – because he has the mods just wipe it away for him! Stay away from Fresh Store Builder people, they are crooks and don’t give a shit about you or helping you make a profit from your store.
As before here is the proof of my comments along with the e-mail from Carey. I have also included the link to the thread where you can verify yourself the comments are now gone! He will probably close the thread once he finds this review that you’re reading, but I already have the proof below.
Couldn’t agree more. Everything discussed in that review site I have personally experienced. The forums are DEAD and as soon as you post messages of frustration or criticism (EVEN CONSTRUCTIVE CRITICISM) they delete your posts or in the case of me ban you from the secret forums that you paid to have access to. Barbara House (aka bghouse) is a condescending cyber bully that A) tries to make you look like a moron or B) blames you or your hosting or the API when the software doesn’t work. As far as this woman is concerned, every thing is your fault and a result of your ignorance and incompetence. The “help desk” answers tickets whenever they feel like it and it’s completely normal to wait 24, 48, 72 hours or even 5 days for a response and that’s during the work week, not weekends! I could go on, but why bother. Until the people at fresh store builder get their attitudes adjusted (or perhaps fire bghouse and nihad) and carey stop taking vacations and actually take an active role in the day to day activities of running his company and taking care of customers, I won’t recommend this product. Here’s a hint at what they do to their customers. FSB v5 was released Oct 13 so if you bought it on or after that day, then you get access to it. But if you’re an existing customer which is supposed to include free lifetime updates, then you have to pay a ransom to upgrade your account to “premium” to get v5 or continue to wait for it. That was almost SIX WEEKS AGO and the existing FSB users still don’t get access to v5 unless we pay to upgrade to a premium account! THOSE ARE THE KINDS OF PEOPLE BEHIND FRESH STORE BUILDER!!!
Here’s the permalink to that comment and in case the Warrior Forum moderators delete it, here’s visual proof that it once existed…
Are you kidding me?!?!
And if you think my story here is an isolated incident, I can assure you that couldn’t be farther from the truth. Here is a PM that a Warrior Forum member sent me about how Carey Baird pulled out all the stops to rip him off too.
THIS IS WHAT HAPPENS WHEN YOU COMPLAIN ABOUT A GARBAGE PRODUCT ON THE WARRIOR FORUM…
Hopefully after reading this review you will now know that Carey Baird is a total crook and his sole purpose is to nickel and dime his Fresh Store Builder customers! He talks a good talk, but he does not care about you and he does not care about your success and the same can be said about his two employees Nihad Mustific and Barbara House (bghouse). These people will take your money, then provide you with a clunky piece of software and when you try to get help using it (which I guarantee you are going to need), they will blame you, your host, your server, your template, the Amazon API, and anything else they can conjure up to deny issuing you a refund. If you still want to buy Fresh Store Builder, consider yourself warned. CAVEAT EMPTOR!